Frequent Questions

3D PRINTING

What are the right formats for 3D printing?

Suitable formats to request your 3D printing service are: STL format and OBJ format, if you have questions about how to export your files to these formats we will be glad to help you.

What materials can you manufacture my product?

We can produce your design on a wide range of materials, the optimum choice of material is that one that will meet all your design requirements, if you have questions about what material to choose, contact us and we will glad to help you. Listed below are a few materials with which we work:

  • ABS
  •   PLA
  •   TPE
  •    Nylon
  •    Aluminum
  •    Wood
  •    Flexible materials
How many colors can you apply to my product?

Up to two colors per figure. We have great a variety of colors. Ask about availability.

What are the maximum dimensions you can produce my product ?

Our dimensional standard 3D printing is as follows: Length: 20 cm, width 20 cm, height: 20 cm.
If you require a greater measure please contact us and we’ll help you with your project.

SHIPPING

What is the delivery time for my order?

Mexico: 15 business days
International: 30 business days

What are your shipping options?

All 3D printing orders are sent by parcel services.

All files related to Reverse Engineering and 3D scanner services are sent by email.

Will I pay for import taxes?

Yes, it depends on the costs that are handled in your country of residence. The cost is automatically charged when quoting your order.

Do you ship orders worldwide ?

Yes, we ship orders to any country in the world for international parcel service.

ORDERS

How I can check the status of my order?

Once your order is packed we will sent you the tracking guide for your package by electronic mail.

Can I change or cancel my order ?

You can cancel or change your order but try to do it in advance, if for some reason the order is already in production we will charge the cost involved. If you have questions about any service please contact us and we’ll help you.

My order arrived with defect

We always try to design the best packaging for your product but if for some reason your order arrives in poor condition or if it is damaged or with defect, please immediately notify us and we will be glad to help.

DISCOUNTS

Do you offer discounts for education?

We offer discounts to students, please contact us and we will be glad to inform you.

ELECTRONIC INVOICES

Request your electronic invoice through our contact form and we will send it to you within no more than 24 hrs.